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Frequently Asked Questions

Frequently Asked Questions

Do you charge for shipping?

No — we offer free standard tracked shipping on all orders within the United States, so there are no shipping charges at checkout. For full details regarding delivery times and processing, please refer to our Shipping Policy.

How long does delivery take?

Orders are processed within 1–2 business days (Monday–Friday). After dispatch, delivery typically takes 4–6 business days depending on your location. For complete details, please visit our Shipping Policy.

Can I return an item?

Yes. You may return eligible items within 30 days of delivery. Items must be unworn, unwashed, with original tags attached, and in their original packaging. Full conditions are outlined in our Return and Refund Policy.

How do I start a return?

To initiate a return, please contact us via email at info@lenora-wear.com and include your order number. We will guide you through the return process. Detailed instructions can be found in our Return and Refund Policy.

Which payment methods do you accept?

We offer multiple secure payment options including Visa, Mastercard, Maestro, Apple Pay, Google Pay, Shop Pay. You can find the complete list on our Payment Options page.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can also track your order at any time using our order tracking page.

Can I cancel my order?

If you wish to cancel your order, please contact us at info@lenora-wear.com as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you may return it under our 30-day return policy once it arrives.

How can I contact you?

You can reach us by email at info@lenora-wear.com or by phone at +31 6 40 88 98 74. We aim to respond to all enquiries within 12–24 hours.
Business hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)

Frequently Asked Questions